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Automated notification on tickets without response

Question

Automated notification on tickets without response

2 months ago
5 July 2024
0 replies
14 views

Hello,

We’re looking at adding some additional notifications on tickets that are unrelated to the SLA’s that are applied.

We want to send a notification to a manager if a ticket has not had a response within 28 hours.

Is there a way within the automation to trigger this?

Thanks in advance

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