We have recently found that we have several customers that will email us with our Freshdesk address in the BCC field.  Our automations to assign tickets to queues are based on the to and CC fields, but there is no option for BCC field (obviously, that’s the intended function of the field, is for email addresses to be “Blind”).
However, is there any automation that can be built to drop any email that is sent to our Freshdesk instance with our address in the BCC field to be dropped into a queue of its own for review?  Any sort of a BCC field flag/indicator we can key off of just knowing it was one of our addresses in the BCC?  

Several of our customers will go out for quote to several companies and apparently put all the addresses in the BCC field so they only have to send 1 email, this puts the emails in the all encompassing queue and are often missed as they are in the jumble with spam.  We have 20 email addresses and 20 queues they filter to so it makes things a bit difficult when they do this.