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I am pretty new to Freshservice, and automations in general. I am hoping someone here can help me to create what I thought would be a simple automation. 

I have a group called Equipment; I would like to setup an automation to e-mail a specific email address if the ticket is not touched for 5 business days. 

I have found how to check if the ticket is in the group, and only that group, I found how to have it email me and I can get it to format that email as I want, but for the life of me I haven’t discovered how to check if it has been 5 business days since the last interaction. 

Hi!

I think you could maybe try with the options available in the supervisor rules and not in the workflow automator, I think that could suit your needs better, and you can still send emails from there it just provides more time/interaction based conditions compared to the workflow automator.

 

Using Supervisor rules in Freshservice. : Freshservice

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