Hi @kl-edwin 

Hope you are well.

Thank you for reaching out about this, Right now we do not have this as an option in Event Node. We are bringing something very similar in the future. We have this on our Roadmap. So when a Tag is added/updated, It would act as a triggering point for the Workflow.

Thanks and Regards,

Amy

​@Ammar KB is this still in the works? It would be useful to use “tag added” as an event.

Would really like to have this, is Freshworks still working on this?

Sure! Since One Express Cargo specializes in logistics, freight forwarding, and cargo solutions, you could relate the automation trigger to improving shipment tracking, order management, or customer notifications.

Here’s a possible response:

"Automation trigger when adding tag"

If you're looking to automate processes when a tag is added, this can be highly useful in logistics and freight forwarding. At One Express Cargo, we leverage automation to enhance our operations—for example:

Real-time Shipment Updates – When a tracking tag (e.g., "In Transit," "Customs Cleared") is added, customers receive instant notifications.
Order Prioritization – Automatically flag high-priority shipments (e.g., "Urgent" or "Fragile") for faster processing.
Customer Follow-Ups – When a tag like "Pending Documentation" is added, an automated email reminds clients to submit required paperwork.

Automation helps streamline operations and improve customer satisfaction. How are you planning to use it in your system?

Would you like any modifications to match your company's exact use case?