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Business rule to hide category-item and remove element drop-down

  • April 5, 2023
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With the help of business rules I’m trying to hide the two elements (Item 1 and Item 2) in the sub-category:

 

It still shows the empty element without items.
Would it be possible to get rid of the whole element and only display the sub-category?

 

Best answer by Casey B

Hey @corosc I don’t believe we can do this through Business Rules. A workaround might be to set the field as non-mandate when you select specific sub-category values and modifying the display property to hide the element using HTML under Admin>Helpdesk Rebranding>Portal Customization>Layout & Pages > Portal Pages | Tickets | New Ticket.

Having more granularity under business rules is something you’ll want to create a support ticket for so it can be raised as an Enhancement Request. It may or may not be already on their radar. Support may even have a solution to assist with the HTML part or provide a better solution.

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Casey B
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  • April 6, 2023

Hey @corosc I don’t believe we can do this through Business Rules. A workaround might be to set the field as non-mandate when you select specific sub-category values and modifying the display property to hide the element using HTML under Admin>Helpdesk Rebranding>Portal Customization>Layout & Pages > Portal Pages | Tickets | New Ticket.

Having more granularity under business rules is something you’ll want to create a support ticket for so it can be raised as an Enhancement Request. It may or may not be already on their radar. Support may even have a solution to assist with the HTML part or provide a better solution.

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