Hey team,
I’ve been experimenting with the new time trigger enhancements and exploring automation tools from the Freshworks Marketplace.
I’m curious — is there a way to combine both? For example, triggering a Marketplace app action only when a time trigger condition is met?
Any workflows or examples would be super helpful!
Thanks :)
Yes! Create a Time Trigger rule first, then have its action fire a Webhook to your Marketplace app (or to an orchestration service the app listens to). Most Freshworks apps expose an endpoint or Events API hook you can call; when the time‑trigger fires, the webhook payload reaches the app and kicks off whatever deeper automation you’ve built. Think of the time trigger as the scheduler and the app as the worker. Works great for things like “if ticket still ‘Pending’ after 48 h ► POST to SLA‑escalator app.
Yes, combining Time Triggers with Marketplace Apps can enable more advanced automation. It allows you to schedule actions based on time while leveraging app functionalities for deeper workflow integration.
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