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Hello, is there a way to automate via workflow the process of canceling the approvals of SR once ticket is set as cancelled? or closed?

You would most prob have to use an Update ticket api. 

https://api.freshservice.com/#update_ticket_priority

I cannot see any function for this so not sure if this will work but maybe try approval_status could work as it is in other sections as an option. (Create Service Request)

https://api.freshservice.com/#create_service_request

 

{ "approval_status": 2,

}


I've never had an issue with approvals lingering when a service request is canceled or deleted.

If the request is canceled our approvers don't get alerted consistently to approve things. Is that what you are experiencing? 


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