Skip to main content
Solved

Creating Tasks within Workflows

jon.mou
Top Contributor
Forum|alt.badge.img+2

Hello!

 

Is there a way to create a task in a ticket workflow and have that task then trigger a task workflow? We have a workflow that creates several tasks and then a task workflow that goes through and performs some automations on those tasks. It seems like creating the task through the workflow doesn’t allow it be triggerable in another workflow.

Best answer by zachary.king

Hello @jon.mou currently we do not have the ability to trigger a workflow automator via another workflow automator. Meaning an action in Workflow A cannot trigger Workflow B. @sanofar.allahpichai can back me up here, but I believe that functionality is coming soon I have been told. Looking forward to it!

 

View original
zachary.king
1 person likes this
  • zachary.king
    zachary.king
Did this topic help you find an answer to your question?

3 replies

zachary.king
Skilled Expert
Forum|alt.badge.img+16
  • zachary.king
  • Skilled Expert
  • 951 replies
  • Answer
  • June 10, 2022

Hello @jon.mou currently we do not have the ability to trigger a workflow automator via another workflow automator. Meaning an action in Workflow A cannot trigger Workflow B. @sanofar.allahpichai can back me up here, but I believe that functionality is coming soon I have been told. Looking forward to it!

 

- Zach / ITOps Supervisor - ITSM
sanofar.allahpichai
1 person likes this
  • sanofar.allahpichai
    sanofar.allahpichai
jon.mou
Top Contributor
Forum|alt.badge.img+2
  • jon.mou
  • Author
  • Top Contributor
  • 4 replies
  • June 10, 2022

@zachary.king Awesome, thanks! Thats what I assumed. For now I’ll just trigger a webhook in the workflow to create the task. I’ve tested that and it does trigger workflows.

zachary.king
1 person likes this
  • zachary.king
    zachary.king
zachary.king
Skilled Expert
Forum|alt.badge.img+16
  • zachary.king
  • Skilled Expert
  • 951 replies
  • June 10, 2022
jon.mou wrote:

@zachary.king Awesome, thanks! Thats what I assumed. For now I’ll just trigger a webhook in the workflow to create the task. I’ve tested that and it does trigger workflows.

That was going to be my next suggestion!!! :)

- Zach / ITOps Supervisor - ITSM

Reply


Most helpful members this week

Terms of UsePrivacy Notice