Agents have a habit of using one word Resolution Notes - such as “Resolved” or “Done”
I want to be able to create a flow that will tag these (or eventually send back to the agent to correct).
However the “Resolution Notes” option does not allow this - it can search for “contains xyz” but doesn’t seem to have the option to search for “only xyz”.
Any ideas please.
+11
Hi Graeme
Assuming you have resolution notes as a custom box you have created.
Maybe if you then use an expression node after to check the length? then create a condition based on that figure... not ideal but maybe will help.. you might even be able to see if the length of the resolution notes is less than say 10 in which case you know it is a one word answer...
+11
You could also play with business rules as that allows you to use the “is” function..
+16
Hello
Just a thought 😊
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