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How to close parent SR when all child SRs are closed

  • November 10, 2022
  • 5 replies
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  • Skilled Expert
  • 15 replies

I have to close the Onboarding SR when all child SRs are closed. How to achieve this functionality?

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5 replies

Daniel Söderlund
Skilled Expert
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I’m going look at the same thing. 


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  • 15 replies
  • November 10, 2022

I found one way to close parent ticket when all child tickets are Closed. It can be done by using the app Parent-Child Synchronization. It will be applicable to all parent ticket types though. If you want only Onboarding bundle ticket to be closed and not others, then it can’t be done.


Daniel Söderlund
Skilled Expert
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bhota wrote:

I found one way to close parent ticket when all child tickets are Closed. It can be done by using the app Parent-Child Synchronization. It will be applicable to all parent ticket types though. If you want only Onboarding bundle ticket to be closed and not others, then it can’t be done.

ya I saw that as well. Didn’t test it. 
We can hope the function to close the main ticket in the onboarding vill implemented.  


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  • Author
  • Skilled Expert
  • 15 replies
  • November 10, 2022
daniel.soderlund wrote:
bhota wrote:

I found one way to close parent ticket when all child tickets are Closed. It can be done by using the app Parent-Child Synchronization. It will be applicable to all parent ticket types though. If you want only Onboarding bundle ticket to be closed and not others, then it can’t be done.

ya I saw that as well. Didn’t test it. 
We can hope the function to close the main ticket in the onboarding vill implemented.  

I have tested it. Working fine. Any parent ticket gets closed if all child tickets are closed irrespective of the ticket type.


zachary.king
Skilled Expert
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  • Skilled Expert
  • 951 replies
  • November 10, 2022
bhota wrote:

I found one way to close parent ticket when all child tickets are Closed. It can be done by using the app Parent-Child Synchronization. It will be applicable to all parent ticket types though. If you want only Onboarding bundle ticket to be closed and not others, then it can’t be done.

We use this as well, and it works great for Onboarding tickets. It even adds the notes of the child tickets to the parent so the person who is monitoring the overall onboarding process can stay updated without having to navigate to each individual ticket.


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