How to hide/remove Status options based on Category selected?

@Corporate Ladder, under advanced settings do you have “enforce system-wide” enabled? I believe this will do what you are looking for. Note: that this condition will be enforced for API requests and other processes as well. 

@ggallaway Thank you for your reply! At the time of my original post, I did not have that option toggled on, and after enabling it, I see no change in the visibility of the Remediation Verification Status outside of the ticket detail side panel (see below).

Ticket list view:

Ticket Reply “Add and set as” option:

Ok, I played around with this and you are correct. I would contact support as this doesn’t appear to be working as we would expect it too. 

@ggallaway While this doesn’t hide the button, do you know if this option at least disables it from working?

You could  create a WFA that on update, status = x and category = not Y  set status to open. It’s the only workaround I can come up with 

There is no way to hide these values in the ticket list view, action business rules don’t apply here.

You can create a second business rule with system-wide enforcement like others suggested which throws a validation error message, so that when people try and pick this status, it won’t actually change, but you can’t completely hide it from the drop-down.

With the new Update this should be solved. We have a similar szenario hiding the closed status by busines rule, and now the “add note and set as closed” option is gone.

To consolidate what others have said:

• The config you have is set so EITHER cybersecurity or remediation selections are required. You probably want this to say ALL instead of ANY.
• On top of this rule, set a second rule is configured as below:
  • Check the Enforce system wide button under advanced
  • Conditions:
    • Meet ALL
      • Ticket Forms.Status is Pending Remediation Validation
      • Ticket.Subcategory is not Sub-Category Remediation
  • Check the validation button
  • Enter text telling the user this isnt allowed.

We do similar to block people from using closed instead of Resolved. Here’s the config we use:

@Corporate Ladder I do not know if this helps but I think yo need to have two Business rules here.
one for each Category you have.

I have created a similar role to yours and it works fine (hides the Sttus as it should) but it only has one category condition and is marked to match all.