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  • Issue with Accessing Deals from Freshworks Demo Account: { "errors": { "code": 403,"message": [ "You are not authorized to perform this operation." ] } }

Hello Community,

I am trying to get my deals from my Freshworks demo account, which is on a trial, using the URL of my organization and the API key generated from the following link: https://crmsupport.freshworks.com/en/support/solutions/articles/50000002503-how-to-find-my-api-key-


Here is the curl command I am using based on documentation:

https://developers.freshworks.com/crm/api/#deal_attributes

curl --location 'https://myorg.myfreshworks.com/crm/sales/api/deals' \ --header 'Authorization: Token token=mytoken' \ --header 'Content-Type: application/json'

However, when I make a GET request, I receive the following response:

 

{ "errors": { "code": 403, "message": "You are not authorized to perform this operation." ] } }

I have checked and it doesn't seem to be a role-related issue. I even tried adding another user with Administrator role, but it didn't resolve the problem. Can someone please help me with this?
 

Thank you!

Hi.

If I understand correctly you are setting a FreshService Demo, and you are trying to integrate it with FreshCRM (FreshSales) (Demo too?)

Not sure if that is actually available in Demo instances. Some times demo instances have features disabled. I’d suggest to submit a case to support in order to get your instances checked.

 


Regards

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