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Question about routing a 'Condition' action

  • 28 June 2023
  • 2 replies
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E
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Hello, 

 

Please refer to attached screenshot. So the process is, if a condition is met, ‘urgency’ is set to high. After that, the category is set and agent is assigned (Please refer to below screenshot)

 

 

I was curious if it was possible to route ‘No’ condition to skip/after ‘Set urgency to high’ action instead of having a pair of the same actions (setting category + agent). So instead of two pair of actions (purple), I will just have one and ‘No’ condition will be directed (Blue arrow). 

 

Is this possible by any chance or is what I’ve done the correct way? 

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Best answer by LucasHansson 28 June 2023, 14:28

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LucasHansson
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This doesn’t seem to be possible at the moment unfortunately :( .However! You could first set category and assign to agent. Then after that place the condition and “set urgency” afterwards if the condition is fulfilled . This would turn this into a “One-row” atleast :).

B
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Userlevel 6
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Hi @edward.kim 

I would also suggest that you try not to use Condition = “No” as an outcome followed by an Action Node.

There could be literally millions of tickets that fall into Condition = “No” so Lucas’s proposal also prevents that from happening.

 

CYDEF . ca (cyber security through threat hunting)

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