Using ' in API ticket.description | Freshworks Community

Hi

If I create a simple node in the automator that looks like:

"{{ticket.description}}"

and I test it with a string that cointains the character ‘ followed by an operator like +, -, * or / is fails.

The string: l’aria it works.

But the string: Trovane una’ + bella it fails.

Any idea how to solve that? In Italian is quite common to have in the description those charcaters.

The function replace() doesn’t work with the ‘

Thanks

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Hi

If I create a simple node in the automator that looks like:

"{{ticket.description}}"

and I test it with a string that cointains the character ‘ followed by an operator like +, -, * or / is fails.

The string: l’aria it works.

But the string: Trovane una’ + bella it fails.

Any idea how to solve that? In Italian is quite common to have in the description those charcaters.

The function replace() doesn’t work with the ‘

Thanks

Hello,

You need to use this sanitize_html like this {{ticket.description | sanitize_html}},

you can read more about it here (example 7)

The ticket system records requests for support or service from accounts, customers, or employees.

Thanks @Daniel Söderlund

The sanitize_html doesn’t work because it’s not an html code. But I used:

"{{ticket.description | replace: "'", "/" }}" so that un’altra becomes un/altra with no errors!!!

I used “ instead of ‘ inside the replace function

Thanks!

Thanks @Daniel Söderlund

The sanitize_html doesn’t work because it’s not an html code. But I used:

"{{ticket.description | replace: "'", "/" }}" so that un’altra becomes un/altra with no errors!!!

I used “ instead of ‘ inside the replace function

Thanks!

just one ‘ would break stuff. I though the sanitize_html would replace that as well. oh well good that you found a solution.

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