Hi,
Hope you all are doing well. I want to make a workflow so that once a week on Fridays, it would send a message/email to my Team members and remind them to check their overdue or pending tickets. I know how to set up a scheduled workflow to send a message for every ticket that’s overdue/pending; however, I cannot seem to figure out how I can send only ONE msg/email telling them they have X number of Overdue and Y number of Pending tickets.
Is there a feature for this? or there is a logic in workflows that I can’t seem to figure out?
Cheers!