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WFA not working with Conditional (API usage)

  • December 13, 2024
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I have a WFA in our Sandbox where I have parsed details of the ticket to include the onboarding details.  Then I am using that Parse to setup a conditional, but the conditional is not working.  I have already added a note action in the WFA so I know the WFA is working up to the point of the conditional.  Any ideas?

This is the question asked during Onboarding:

 

This is the workflow (circled the conditional that is not working):
 

 

This is the initial web request that starts all this.  This is working, but I am using the Parse from this to then call upon the onboarding field in the conditional:
 

 

This is the conditional:
 

 

Best answer by Daniel Söderlund

shannon.mejia wrote:

​@Daniel Söderlund In the conditional node, the Onboarding fields are not included.  This is why I needed to get it from API.

 

I added the Parse field in the note and it did not include it, so it seems to be the Parse node that is not working:

 

 

this is the parse, so it is in there???:

 

In the condition node, select expression and use this

'{{onboarding_placeholder}}' == 'Yes'

You need to change the PH to the one that you can find in the PH list. Not the one you get from your parser.  
 

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Daniel Söderlund
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shannon.mejia wrote:

I have a WFA in our Sandbox where I have parsed details of the ticket to include the onboarding details.  Then I am using that Parse to setup a conditional, but the conditional is not working.  I have already added a note action in the WFA so I know the WFA is working up to the point of the conditional.  Any ideas?

This is the question asked during Onboarding:

 

This is the workflow (circled the conditional that is not working):
 

 

This is the initial web request that starts all this.  This is working, but I am using the Parse from this to then call upon the onboarding field in the conditional:
 

 

This is the conditional:
 

 

But all fields in Onboard module should be placeholders so you don’t need to use API to get them. 
What do you get when you add the placeholder from the parser into a note ?

Solution consultant @ synerity.eu, A new error is always a sign of progress!
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  • shannon.mejia
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  • December 13, 2024

​@Daniel Söderlund In the conditional node, the Onboarding fields are not included.  This is why I needed to get it from API.

 

I added the Parse field in the note and it did not include it, so it seems to be the Parse node that is not working:

 

 

this is the parse, so it is in there???:

 

Daniel Söderlund
Skilled Expert
Forum|alt.badge.img+14
shannon.mejia wrote:

​@Daniel Söderlund In the conditional node, the Onboarding fields are not included.  This is why I needed to get it from API.

 

I added the Parse field in the note and it did not include it, so it seems to be the Parse node that is not working:

 

 

this is the parse, so it is in there???:

 

In the condition node, select expression and use this

'{{onboarding_placeholder}}' == 'Yes'

You need to change the PH to the one that you can find in the PH list. Not the one you get from your parser.  
 

Solution consultant @ synerity.eu, A new error is always a sign of progress!
S
Skilled Expert
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  • shannon.mejia
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  • December 13, 2024

​@Daniel Söderlund  the expression worked great!  Thanks!!!

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