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I am in the process of creating a workflow which is based on a condition similar to the below.

 

 

 

 

If it is YES, it sends an approval mail to an approver and if it is NO, I want it to automatically set the Approval status to Approved.

 

 

 

 

I am able to create the action to send the approval email when it is YES but I have not able to find a way for automatically setting the Approval status to Approved using Expression Builder or another way.

 

Can you ideas? Workarounds?

You’ve posted in a FreshDesk group, are you looking for FreshService?


Thanks. I reposted in the right place


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