Hi @datasmith,

Welcome to the Freshworks Community!

I understand you are looking to identify how a ticket is created and implement your automation based on the same, when a ticket makes it to freshdesk from an email/portal/widget, we automatically identify the field source as either Email/Portal/Widget etc from the set of options, based on which customizable actions can be configured and performed.

Please navigate to Admin→ Workflows→ Automations → Ticket creation automation and you will be able to view the ability to use this as a condition and configure your Ticket based actions.

I hope this helps, if you have any further queries please let me know, I will be happy to assist.

Cheers!