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Copy between fields

  • October 28, 2021
  • 2 replies
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H
Apprentice

Hi,

how can I copy data from all my tickets that is stored in the default field Type to a my new field keeping the same information?

Default field:

New field:

 

The reason for the copy is that we stared a few years ago using this default field but now realize that it was a mistake. We want to start using rule based sections to show fields depending on type of question and default fields cannot be moved to sections. So basically we want to take our hundreds of tickets an copy the data as is between to identical fields.

 

Regards

Henrik

Best answer by Keer

Good day, @henrikhargedahl. We can make use of the existing API calls to copy the data.

 

You can first fetch the data from existing ticket using List ticket API and then use UPDATE ticket API to update the values in the new field. With the help of your developers, you can write a script at your end to execute this. 

 

Let us know if you have further queries on this front. 

 

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    jens.hartmann
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Keer
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  • October 29, 2021

Good day, @henrikhargedahl. We can make use of the existing API calls to copy the data.

 

You can first fetch the data from existing ticket using List ticket API and then use UPDATE ticket API to update the values in the new field. With the help of your developers, you can write a script at your end to execute this. 

 

Let us know if you have further queries on this front. 

 

Cheers, Keer, Freshworks Community Team
H
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    henrikhargedahl
H
Apprentice

Thank you @Keer!

hemanth.ramya
Keer
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    hemanth.ramya
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    Keer

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