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Fresh desk instances

  • November 27, 2018
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E
Apprentice

Hello Team,


Is it feasible to have department segregation in one Fresh desk instance so the right queries can be channeled to the right users?


Many thanks

Esther

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      cherif25024
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    Yes, it is possible, but you need to be on Estate plan or higher. The documentations states:

    "Support multiple products in your company using a single helpdesk. Set up different customer portals for different products and use automation rule to direct issues to different teams."
    So, will not work in Sprout, Blossom or Garden.

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