Our company does a lot of service tasks for B2B customers, and they often have more than 1 item for us to service. I have not been able to find any way for us to record these items in Freshdesk without having us type the items into the description box or any other free text fields. I would like to have a way we can record all items, AND draw reports on them.
Anybody have any idea?
Best answer by eeha0120
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