Hi All,
We have set up an automation like so to email customers who get in touch outside of business hours:
![](https://uploads-us-west-2.insided.com/freshworks-en/attachment/22366a75-ecc1-4938-ab21-c6e8c41142a0.png)
But it is not sending. Is there anything else that needs to be done for these emails to be sent to the requester?
Many thanks,
Sarah
SeatPlan.com