We have tried to add dependent fields to our ticket form, but they will not drop down when you go to submit a ticket in the portal. Does anyone have any solutions or similar problems?
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Problem with dependent fields
Best answer by Pooja Bernice
Hi
This is Pooja from the Freshdesk Community team. I am sorry that we could not get back to you sooner on this thread. We understand dependent field selection on the customer portal is not working as expected. We had multiple customers report the same issue, and I checked with our product team to get an update on the progress before keeping everyone posted here.
Our developers have acknowledged this as a bug which surfaced after the new portal update, and our best hands are on it to fix the same. I'll keep you posted on the ticket and share further developments in this Community thread for reference.
We, as a company, strive our best to provide the best customer experience, and we'll see to it that we'll set things right going forward. Have a good day!
1 person likes this
HI there, @bonesaw!
Thank you for your question -- could you add perhaps some screenshots or a video grab so we can better understand the trouble you’re facing?
-RS, Community Team
1 person likes this
Bonesaw wrote:
We have tried to add dependent fields to our ticket form, but they will not drop down when you go to submit a ticket in the portal. Does anyone have any solutions or similar problems?
i am faceing the same issue with my depedent fields that i am prepairing for my soccer site. Please help me too to get rid of this frustrating issue. Thanks.
1 person likes this
Thank you
Additionally, assuming the basic troubleshooting might be covered by you, I wonder if reaching out to Support would be the right way to go about this, so we can get you the technical assistance (in case, there’s a deeper problem.)
Thanks!
Riaz wrote:
Thank you
Additionally, assuming the basic troubleshooting might be covered by you, I wonder if reaching out to Support would be the right way to go about this, so we can get you the technical assistance (in case, there’s a deeper problem.)
Thanks!
Sure let me record a video and take some screenshots then share them here with you to check what actually the problem is.
The url is klarisana.freshdesk.com and I’ve reached out to support, but it has been over a week with no progress on the open ticket.
is there any video tutorial that can explain each and everything as I’m unable to understand this one…
I still haven’t found any solution to the problem, and freshdesk support does not seem to be very prompt with their responses.
+6Hi
This is Pooja from the Freshdesk Community team. I am sorry that we could not get back to you sooner on this thread. We understand dependent field selection on the customer portal is not working as expected. We had multiple customers report the same issue, and I checked with our product team to get an update on the progress before keeping everyone posted here.
Our developers have acknowledged this as a bug which surfaced after the new portal update, and our best hands are on it to fix the same. I'll keep you posted on the ticket and share further developments in this Community thread for reference.
We, as a company, strive our best to provide the best customer experience, and we'll see to it that we'll set things right going forward. Have a good day!
+4Is this now fixed before i start creating dependent fields?
i am faceing the same issue with my depedent fields that i am prepairing for my soccer site. Please help me too to get rid of this frustrating issue. Thanks.
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