Offboarding Form Required Email for Deactivated Users

I also noticed that if you submit an offboarding request for an active user, and you put their email in the form (because you’re required to), it shows up in the description of the offboarding ticket that’s generated when the form is submitted.

If you then go deactivate that user in AD, and AD then sync’s with Freshservice, the user becomes deactivate in Freshservice and the email address is blanked out in the description of the offboarding ticket!

Am I doing something wrong, or is this a bug?  It’s driving me crazy.

Hi.

The latter could indeed be considered a bug.

I’d suggest you to submit it as support case instead.

Regards,

Yeah i just found this out and i think its made the offboarding module completely useless.

I can’t even recreate the module in Logic apps or something because deactivated user’s tickets are auto-spammed by FS.

This is a big issue for us, too. Submit a feature request in the form of a support ticket, then reach out to your Account Manager to provide the feedback and the ticket number for the feature request. We had a call with our new AM yesterday and they stated that this is a common complaint, but imo having numbers in the form of tickets/feature requests rather than anecdotal evidence goes a lil further.