Hello everyone,

I’ve been using FreshService Workflows for a little over a year now and have started hitting limitations with processes related to Employee Onboarding and Offboarding. Since we are 100% cloud-based and don’t have an on-prem AD, the AD PowerShell app is not an option for us.

I’m facing challenges with tasks that can be easily accomplished through PowerShell modules but are not supported by the current Azure AD orchestrator, such as:

• Managing shared mailboxes
• Updating membership for mail-enabled security groups
• Hiding accounts from the Global Address List (GAL)
• Other advanced actions available in PowerShell modules

Unfortunately, FreshService’s Azure AD orchestrator falls short, covering only about 50% of our onboarding and offboarding processes. For the remaining tasks, we still have to manually access Exchange Admin and Entra AD, which is far from ideal.

I’ve reached out to support to ask if an Azure AD PowerShell orchestrator is in development, but I haven’t had any luck so far. Has anyone found a viable workaround for this? Or does anyone know if there are plans for an update to add more capabilities to the current Azure AD orchestrator?

Any insights, suggestions, or workarounds would be greatly appreciated!