When an onboarding request is created by HR, the Reporting Manager gets an email.
How can we manually re-send this email from the system.
(Scenario - manager does not remember getting the email, or whatever, can we just click a button to resend it)
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Re-Send hiring manager email
+4Best answer by lulrichs
Are you talking about the stakeholder/approver email? Within the workflow, you can send a reminder email every [x] hour.
Are you talking about the stakeholder/approver email? Within the workflow, you can send a reminder email every [x] hour.
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+4I want to send the email reminder on demand, i.e., right now.
desktopsupprt1 wrote:
I want to send the email reminder on demand, i.e., right now.
+2The real problem here is that the entire OnBoarding journey depends on the link in the email sent to the Reporting Manager. If they are not available (and they forgot to set the delegation), the flow is stuck. The only way is to - assuming you have access - go to the Sent Items in the mailbox associated with FS and forward a copy of that email to someone else.
I stongly suggest that Freshworks re-visits and removes this dependency or provides a workaround within the platform itself.
+14claytonsaid wrote:
The real problem here is that the entire OnBoarding journey depends on the link in the email sent to the Reporting Manager. If they are not available (and they forgot to set the delegation), the flow is stuck. The only way is to - assuming you have access - go to the Sent Items in the mailbox associated with FS and forward a copy of that email to someone else.
I stongly suggest that Freshworks re-visits and removes this dependency or provides a workaround within the platform itself.
Will see what getting changed in the new Employee journal. But if you wish to get a change you need to create a Idea post.
Solution consultant @ synerity.eu, A new error is always a sign of progress!
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