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Hello all,

 

I wanted to see if someone can assist me in addressing a question I have before I sign a contract with a 3rd party integrator (Aquera). 

The goal is that our ATS (recruiting system- Greenhouse) will automatically send the employee onboarding to Freshservice after the status changes in greenhouse to “hired”.

We fully leverage employee onboarding kits in Freshservice, and they work perfectly.

The question is, when using the API for onboarding, are the only datapoints required the ones on the first page of onboarding?  Currently, when i onboard an employee directly in Freshservice front end, on page 1 i fill in the details that trigger the kits, but page 2 shows me the ouput of the automated kits, and i hit submit on page 2…

With the API, i wanted to confirm that i’d only need to enter the datapoints, and that the API would automatically process that onboarding ticket INCLUDING the kits…

 

Has anyone else done this or can confirm/help?

 

Thanks,!!

 

As the owner of a solar power business, I understand the importance of seamless automation in business operations. When integrating Greenhouse with Freshservice for employee onboarding, efficiency is key—just like in solar energy systems where smooth automation ensures optimal performance.

To ensure your API integration works correctly, make sure that all mandatory data points on Page 1 are included in your request. The API should automatically trigger onboarding kits, similar to how a well-configured solar system automatically optimizes energy flow. Before signing a contract, I highly recommend testing the process in a sandbox environment to avoid any inefficiencies—just like we test solar installations before final deployment.

A well-integrated system, like a well-designed solar grid, minimizes manual work and maximizes productivity. Hope this helps!

Hi there,

When you create an onboarding request via API, based on the field values, mandatory service items (that do not have any Mandatory custom fields) in Onboarding kits will be selected and attached to the Onboarding Request. Other items will have to be added later as child tickets.

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