Cut the Wait: 5 Steps to Speedy Customer Service

Today, customer service should be at the center of your growth strategy. More than 60% of consumers across APAC are trying new brands due to economic pressures, store closings, and changing priorities. With these consumers going online in their search for better and safer ways to transact with businesses, the lines between sales and service are blurring. Freshworks analyzed 107 million support interactions, and it emerged that speed is the most important factor to improve customer satisfaction.

Join us for this live webinar, as we bring to you key insights from industry leaders on how your organization can improve the speed of customer service to drive growth.

Key Discussion Points

• Why customer service should be a focal point in your growth strategy

• A deep-dive into the five steps your organization can take to improve the speed of service

• Why the speed of service is a key factor in ensuring customer satisfaction

Who Should Attend

• CEOs, CCOs

• Customer Experience President, VP, SVP

• Customer Experience Director, Head, Lead

• Customer Experience GM, DGM

• Customer Experience Manager

• Customer Service Director, Head, GM, Manager

• Contact Center Director, Head, GM

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