Revolutionizing Service and Support: Exploring the Possibilities of Generative AI in 2024
Hello Everyone!
The role of IT service management (ITSM) has never been more vital. An adept ITSM team is instrumental in cost reduction, risk mitigation, and fostering a high-performance culture among employees. As organizations prioritize their investments in ITSM, the spotlight is on innovative solutions that leverage AI as a pivotal support tool.
Join us for an in-depth exploration on how to bring together the most critical functions of your ITSM with AI to help boost agent productivity, improve organizational efficiency, and raise ROI.
Here’s what you can expect:
- Navigating the IT landscape: Join leading industry experts and IT professionals as they explore the state of IT while shedding light on the prevalent trends shaping the industry and the challenges keeping executives up at night. They’ll also discuss the emerging opportunities in this evolving landscape and how to seize them.
- AI's role in IT: Our panel of speakers will delve into the pivotal role AI plays in their organization, moving beyond hype to understand its real, transformative power. They’ll provide comprehensive insights and strategies for successfully implementing AI in your organization to maximize its potential.
- The Freshworks perspective: We’ll share how Freshservice, the flagship IT solution from Freshworks, is helping some of the largest enterprise organizations focus on delivering exceptional service and improving employee experience. You’ll learn how the platform goes beyond conventional ITSM, reimagining the way enterprises manage and optimize their IT services in the era of AI.
Don't miss this opportunity to gain practical insights and actionable strategies for navigating the future of ITSM, featuring Forrester's Principal Analyst and industry veteran Julie Mohr and Kenneth Gonzalez, Head of Analyst Relations at Freshworks.
Looking forward to meeting you all at the event!
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