Decoding Right-Sized AI for ITSM & ITOM Success

A recent multinational survey (850 respondents) conducted by IDG sheds light on how AI is rapidly emerging as a game changer in the effort to upgrade and modernize ITSM & ITOM capabilities. Nearly 70% of  IT managers said AI would be critical or very important in these efforts. This broad enthusiasm for AI is evidenced by the technology’s adoption within many organizations. More than one-quarter (27%) of the survey respondents has fully deployed AI-enabled ITSM/ITOM solutions, and another 34% have made initial deployments in select use cases and departments. 

Join us for a webinar this September as our experts share insights on gaining the edge for ITSM & ITOM modernization with a right-sized AI.

Key Learnings:

• AI-Enabled ITSM & ITOM deployment plans for 2021 & beyond

• Benefits Expected and Experienced by Applying AI Technology to ITSM/ITOM systems

• The must-have pre-requisites in AI technology to counter deployment challenges & deliver a delightful experience to end-users

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