Masters of Moment: A LinkedIn Live Series w/ Tanya Baker | Episode 2

This episode is about writing, something that dominates customer service activities - be it email, chat, or conversations over social media. In customer service scenarios, as far as precedence goes, writing is purely transactional. Yet, injecting more life into all forms of written communication is the need of the hour.

Join us on Jan 21, 10AM PST/6PM GMT for a 30-minute workshop with Tanya Baker on what good customer-facing writing looks like. Tanya will share simple techniques to write compellingly and informatively, and workshop a piece of customer-facing writing LIVE on LinkedIn. You will have to register for the event on LinkedIn HERE. Participants who register will also get a worksheet emailed after the session concludes.

If you have specific questions you’d like Tanya to answer, please follow through to the pinned article and post them in the comments!