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Brand new to Freshworks and need I Freshdesk POC done by Sept 27, 5PM EST

  • September 23, 2023
  • 5 replies
  • 92 views
AkaCarioca
Contributor
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Hello folks!

 

I am brand new to Freshworks environment and have 7 years of Salesforce experience.

Today I started my 14 days trial and must get a Freshdesk POC ready for a prospect by Sept 27th.
Can anybody offer some advice?

I am on the EST time and available in any timezone if someone can help. Looking forward to learn from the community. 🤞

Best answer by hemanth.ramya

Thanks for getting back to us, @AkaCarioca.

Can you please share a screenshot of the error message you received when saving the custom mailbox configuration? Also, it would be great if you can share the HAR file when receiving the error. Looking forward to hearing from you.

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5 replies

hemanth.ramya
Community Manager
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  • hemanth.ramyaCommunity Manager
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  • September 27, 2023

Hi @AkaCarioca 

Welcome to Freshworks Community. :)

 

We are happy to help you, please let us know your requirements with Freshdesk and we can address them accordingly. It would be great if you can share your usecase more in detail and add relevant screenshots if possible for better reference. 

 

Cheers,

Ramya, Freshworks Community || Learn something new today, get recognized for your contributions, stay on top of product updates and build meaningful connections in our Freshdesk community. Fresh ideas, quality service :)
alyssia.correa
AkaCarioca
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AkaCarioca
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  • AkaCarioca
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  • September 27, 2023

Hi @hemanth.ramya :

I have tried several times to setup the email forwarding feature and keep getting errors:

 

hemanth.ramya
Community Manager
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  • hemanth.ramyaCommunity Manager
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  • 626 replies
  • Answer
  • October 16, 2023

Thanks for getting back to us, @AkaCarioca.

Can you please share a screenshot of the error message you received when saving the custom mailbox configuration? Also, it would be great if you can share the HAR file when receiving the error. Looking forward to hearing from you.

Ramya, Freshworks Community || Learn something new today, get recognized for your contributions, stay on top of product updates and build meaningful connections in our Freshdesk community. Fresh ideas, quality service :)
Kamakshi V
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  • Kamakshi V
    Kamakshi V
AkaCarioca
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  • AkaCarioca
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  • 3 replies
  • October 16, 2023

Hi @hemanth.ramya :

It is all good now.
Thanks

hemanth.ramya
PriyaRavichandran
Kamakshi V
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    Kamakshi V
hemanth.ramya
Community Manager
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  • hemanth.ramyaCommunity Manager
  • Community Manager
  • 626 replies
  • October 17, 2023

Glad to hear that, @AkaCarioca. :)

Feel free to drop a note for any help in the future.

 

Cheers

Ramya, Freshworks Community || Learn something new today, get recognized for your contributions, stay on top of product updates and build meaningful connections in our Freshdesk community. Fresh ideas, quality service :)
Kamakshi V
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  • Kamakshi V
    Kamakshi V

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