Hi,
This is the most basic question I think. How do I configure emails/replies to be sent to who ever sent an email? right now people are sending emails but there are not getting replies with the ticket number.
Solved
How do I create tickets automatically from any email?
Best answer by jim.stephen
Hi
Greetings from Freshworks community!
I suppose your query is to send an Automatic Email to the Requestor who sends an Email to your support team.
You can achieve this through the following:
1: Email Notifications: https://support.freshdesk.com/en/support/solutions/articles/220676-what-are-the-different-email-notifications-and-how-to-use-them
For the Ticket ID to be added in the automated response, you can add this placeholder- {{ticket.id}} in the content of the email being sent.
Dynamic placeholders available in Freshdesk: https://support.freshdesk.com/en/support/solutions/articles/52630-understanding-dynamic-content-and-placeholders
I hope this helps!
+7Hi
This is done in Workflows > Email Notifications. Under ‘Requester Notifications’ Edit and activate ‘New Ticket Created’
You can use placeholders to add the Ticket Number to the reply.
Hi
You can also suppress the canned notifications and set up custom responses based on the sender or the contents of the subject or description.
We send a lot of outbound emails so I have turned off the New Ticket Creation email notification. Instead, I use a Supervisor Rule that runs hourly to send out an acknowledgment email for inbound emails.
+5Hi
Greetings from Freshworks community!
I suppose your query is to send an Automatic Email to the Requestor who sends an Email to your support team.
You can achieve this through the following:
1: Email Notifications: https://support.freshdesk.com/en/support/solutions/articles/220676-what-are-the-different-email-notifications-and-how-to-use-them
For the Ticket ID to be added in the automated response, you can add this placeholder- {{ticket.id}} in the content of the email being sent.
Dynamic placeholders available in Freshdesk: https://support.freshdesk.com/en/support/solutions/articles/52630-understanding-dynamic-content-and-placeholders
I hope this helps!
Learn something new today, get recognized for your contributions, stay on top of product updates and build meaningful connections in our Freshdesk community. Fresh ideas, quality service :) Cheers ! Jim Aswin, Freshworks Community
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