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I am on a free trial and i keep getting this error, what am i doing wrong?

Error: Ember Data Request GET /api/_/collaboration/threads returned a 404 Payload (application/json) object Object]

 

It always shows up when i view tickets.

 

Thanks all

 

 

Could it be a app you have installed? The path doesn't look correct . 

Hi,

 

i get the same Error Massage in the freshdesk.com webview, so it cant be a problem with a installation.

 

 

We are seeing the the same issues on a number of ticket but not all

 

any feedback on this ?

Hello folks, I see this still isn’t resolved, tagging @hemanth.ramya to support please!

Hello everyone,

 

Greetings from Freshworks Community. :)

 

We apologize for the delay in getting back here. Can you please confirm if the issue still persists as of today? In this case, can you please confirm if this specifically happens when you log in to Freshdesk via the custom portal URL and access a ticket with a thread, throwing a 404 error as shown in the screenshot shared?


Looking forward to hearing from you. 

 

Cheers, 

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