Does anyone have the list of default permissions for the “Agent” and “Supervisor” roles? We don’t want our agents to be able to delete tickets.
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List of Role Permissions
Best answer by jim.stephen
Hi
Greetings from Freshworks Community!
In regards to your query of viewing the default permissions of Agents, you can go to Admin → Roles. → Agents → and find the default permissions given.
To not provide the access of deleting a ticket to the Agents, you can create a custom role under Admin → Roles → New Role → Support Agent → Uncheck the “Delete a ticket” option.
You can learn more about the same in this Solution article: https://support.freshdesk.com/en/support/solutions/articles/96909-controlling-agent-access-with-roles
I hope this helps.
+5Hi
Greetings from Freshworks Community!
In regards to your query of viewing the default permissions of Agents, you can go to Admin → Roles. → Agents → and find the default permissions given.
To not provide the access of deleting a ticket to the Agents, you can create a custom role under Admin → Roles → New Role → Support Agent → Uncheck the “Delete a ticket” option.
You can learn more about the same in this Solution article: https://support.freshdesk.com/en/support/solutions/articles/96909-controlling-agent-access-with-roles
I hope this helps.
Learn something new today, get recognized for your contributions, stay on top of product updates and build meaningful connections in our Freshdesk community. Fresh ideas, quality service :) Cheers ! Jim Aswin, Freshworks Community
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