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After much trial and error, I have finally managed to get MS Power Automate to create a FreshService ticket with a PDF attachment.

 

 

However, while the FreshService ticket shows an 8Mb PDF attachment, When I open the PDF document it’s completely blank.

Any thoughts on what I may have done wrong?

 

ADDITIONALLY: I can send the exact same file in MS Power Automate via email, and the PDF document shows correctly when opened.

Hi Matthew,
Please note the below pointers regarding attachments in Freshservice APIs:

  • Only files on your local machine can be attached using API.
  • The Content-Type should always be multipart/form-data for create/update requests with attachments. The API request must have its Content-Type set to multipart/form-data.
  • The name of the file is preserved after it is attached i.e the filename sent in the response will be the same as the one in the request.

Please ensure you’re utilising the api endpoint from https://api.freshservice.com/v2/#create_ticket:~:text=Create%20Ticket%20with%20attachment. If you have issues feel free to reach out to support@freshservice.com

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