Is it possible to add a banner (or something as visible) to the Freshdesk dashboard to draw agents attention to certain things? Something like the current banner where Freshdesk informs us of upcoming outages - that kind of thing.
Userlevel 3
+5
Hi
If you are on Pro or above plan, then you can make use of Announcement option.
Refer to this article - https://support.freshdesk.com/en/support/solutions/articles/234371-team-dashboards-setup-and-functionality
Cheers
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