Hi there,
Is there a way to add a requesters name to the ticket title dynamically. I was looking in Ticket Automator but can not find any field that would allow me to add a requester name to the ticket title.
This would be dynamic and would just pull the request and place that into ticket titles.
Thanks for the help!
Hi
Greetings from Freshworks Community!
You can make use of automation to include the Requestor’s name on the subject. Since you would like to implement this on all tickets, you can make use of generic condition that matches all the tickets.
Admin > Automation > Ticket Creation > New
Sample condition:
Action:
Trigger Webhook to update the subject of the ticket.
How to execute webhook: https://support.freshdesk.com/en/support/solutions/articles/132589-using-webhooks-in-automation-rules
Parameters:
{
"subject" : "{{ticket.contact.name}}"
}
Update Ticket payload:
https://developer.freshdesk.com/api/#update_ticket
Hope this helps.
Cheers,
Sneha.
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