Greetings @Nkubana. Thanks for contacting Freshworks community. 

I understand that you want to upload images for article icons. At the moment, you can only upload icon images for categories and folders, not for articles. Please be assured that we have already passed this feedback along to our team. You will receive emails about future enhancements once they are rolled out.

Thank you.
Sujitha Dhanaseelan.
Learn something new today, get recognized for your contributions, stay on top of product updates and build meaningful connections in our Freshdesk community. Fresh ideas, quality service.

How can I add the icon images to my categories?