Hi all,
I have a problem that the system does not sends emails for approvals.
All the setup is as here:
https://support.freshservice.com/en/support/solutions/articles/50000009017
The notifications is on, and Enable Email Approval is checked.
But there are still no mails.
Any idea?
Thanks
Best answer by Daniel Söderlund
Yes, https://api.freshservice.com/v2/#view_all_ticket_approvals but it’s 2 step, you get "user_id": 1, and then you need to use https://api.freshservice.com/v2/#view_a_requester to get the e-mail.
+14Do you use a automation for approval or do it manually in the ticket?
Check spam if it’s not there best to contact the support.
The email should trigger,
Please let us know which way are you in.
Well, i have the case of Ticket of type Service Request, and I dont know how to access the Approvals from workflow. The ideal case would be to send Approval mail to the requested Approver. Thanks!
+14Well, i have the case of Ticket of type Service Request, and I dont know how to access the Approvals from workflow. The ideal case would be to send Approval mail to the requested Approver. Thanks!
You have the option in the Action node, where you can send out approval to the reporting manager or named approver.
+14
Yes, https://api.freshservice.com/v2/#view_all_ticket_approvals but it’s 2 step, you get "user_id": 1, and then you need to use https://api.freshservice.com/v2/#view_a_requester to get the e-mail.
Is there a way I can also write a few lines of code like an iterating array of approvers? I want to get all the approver mails as a separate variable. I believe I can use a custom variable in the JSON parser but I dont know how to cycle them.
+14Also I cannot access my custom variables in the “Send Approval mail to” action...
“Send Approval mail to” you can select the option “placeholder” where you can use your own placeholders from the Parser node.
+14Is there a way I can also write a few lines of code like an iterating array of approvers? I want to get all the approver mails as a separate variable. I believe I can use a custom variable in the JSON parser but I dont know how to cycle them.
At the moment there are no way to loop values in Freshservice. Need to be done external or in a custom app I guess.
There have been talks about adding a loop function.
+14Didn’t check that. Don’t know any way to search for the virtual ID. Flaw in the API. An Approver don’t need to be a agent but can.
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