Skip to main content
Question

Automatically Closing Orders?

  • June 24, 2024
  • 1 reply
  • 22 views

SWBAD-Rebic
Apprentice

Hello,

I would like to know how I can create a workflow that automatically changes orders from "Received" to "Closed" after a certain period of time.

Thank you for your help and best regards,

Did this topic help you find an answer to your question?

1 reply

Yusuf Ahmed
Community Manager
Forum|alt.badge.img+7
  • Community Manager
  • 121 replies
  • June 26, 2024

Hi @SWBAD-Rebic ,

 

Greetings from Freshworks community, You can setup a time trigger automation rule in Freshdesk by naivgating to Admin > Automation > Time trigger and setup a rule as below

Based on the above condition, when a ticket status is updated to resolved and after 28 hours, the staus would be updated to closed. I hope this helps!

 

Regards,

Yusuf Ahmed


Reply