Question

Automatically Closing Orders?

  • 24 June 2024
  • 1 reply
  • 19 views

Hello,

I would like to know how I can create a workflow that automatically changes orders from "Received" to "Closed" after a certain period of time.

Thank you for your help and best regards,


1 reply

Userlevel 3
Badge +5

Hi @SWBAD-Rebic ,

 

Greetings from Freshworks community, You can setup a time trigger automation rule in Freshdesk by naivgating to Admin > Automation > Time trigger and setup a rule as below

Based on the above condition, when a ticket status is updated to resolved and after 28 hours, the staus would be updated to closed. I hope this helps!

 

Regards,

Yusuf Ahmed

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