New User interface Issue, Feb 11, 2021
Our Agents are reporting:
The Close button on the placeholders popup in the canned response is hidden.
It’s totally hidden on my “widescreen” monitor:
A just about clickable on my 4:3 one:
You can grab the top of the dialog box, then drag it as a workaround.
best wishes from University of Aberdeen
Iain,
Typically, the “Close” button on the placeholders popup in the canned response is shown in the middle of the screen as seen in the screenshot below.
Please feel free to write to support@freshdesk.com if you have any issues with the same.
Cheers!
Ashwin
Freshdesk Community
The red x] is the Close button. You can see that it is obscured by the menu/title bar area. The screen grab above is a widescreen; the grab below is from a 4:3 ratio.
in both cases, the X is obscured.
If its set right and yet the ‘x’ is not prompted right, please write to us at support@freshdesk.com and our support ninjas will be happy to investigate this further for you.
Cheers!
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