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Hi,

Whenever I call a client I add a public note in my Freshdesk ticket and when they miss the call I log “called client XYZ at acurrent time], got voicemail, left message with my contact info”. I’ve been looking in scenario options to see if there is a placeholder for current time but couldn’t find one. Am I blind or does it just not exist? It would be nice if I could automate adding that note in my tickets when that happens, which is very frequent. Or do you suggest other ways to do this? Thanks in advance.

Hi @kzual,

Greetings from Freshworks Community!

I am afraid that we do not support placeholder to pull the current time. Here are the supported placeholders on Freshdesk: https://support.freshdesk.com/en/support/solutions/articles/52630-understanding-dynamic-content-and-placeholders


Nevertheless, a Feature request has been submitted to our product team for consideration in our future road maps. Our product management team will evaluate the feasibility of this request based on similar inquiries.

If you want stay in the loop about Feature Requests, just shoot an email to support@freshdesk.com and we'll let you know about the updates.
 

Cheers,
Sneha.

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