Hi!
Our Knowledge Base articles are behind a login wall and we’d like to keep them private. However, for a project, we are now asked to permanently remove the login wall to scrape the content and keep it updated.
Our Product Team told us it must be possible to create a ‘secret link’ to store the articles and we should check with Freshworks first. Can anyone help us with that?
Annemijn
Hi Annemiijn,
Greetings from Freshworks community. We understand your concern with creating a secret link to store the solution articles until the required changes are implemented. Unfortunately, we do not have an option to achieve this and recommend you unpublish the articles for a brief time period and publish them again. You can open an article > Edit > Click on the dropdown option next to the Publish button > click on ‘Unpublish’ to get this done. This article will then be made a draft version which you can publish again when required.
Hope this helps. Thank you!
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
