Hi.

This could be considered a bug. I’d suggest to submit this as a support ticket in order Freshworks could quickly address it.

Regards,

thanks, @eeha0120! Already done.

Hi @Katrin_Infront,

Greetings from Freshdesk Community. Thank you for raising this with us, I would like to inform you we do not have an option to remove/edit this as of now however this is already passed as a feature request with our product team for future enhancment and we will update you on the ticket raised if there are any updates on the request raised. I wish you a nice day ahead!

Regards,

Yusuf Ahmed

Hi.

Just curious and wondering: Why a needed changed introduced by a change you made yourself is required to be sent as a Feature Request instead of a Bug / Fix?

Regards,

Hi @eeha0120,

Thank you for your response, The Facebook Field is designed to capture the Facebook ID of the requester who logs in via Facebook and this functionality is intentional and the option to edit or remove this field would be considered a feature request by our Product team. 

Regards,

Yusuf Ahmed

Thank you very much for your clarification.

Regards,

Hi @eeha0120,

You’re welcome Happy Freshdesking!