We’ve recently turned-on child tickets but my team is struggling with the change mainly because whoever is assigned the parent ticket needs to toggle over to the child ticket to see the response. Is there a way the child agent can hit reply and that reply shows up on the parent ticket, without sending them parent agent an email. I’m sure it just a setting or an automation I’m missing.
Join the Community
Already have an account? Login.
Sign in to the Community
No account yet? Create an account.
Social Login
Login with LinkedInor use your username
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.