Is it possible to connect a customer's Freshdesk system with our Freshdesk system?
Ideally, the tickets synchronize with each other.
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Hi
Welcome to the Freshdesk community!
I understand that you are looking to connect two different Freshdesk accounts, this is possible using webhooks; please refer to the following documentation for added insight into this-
By setting your system up in the given manner, you can sync tickets between your Freshdesk instances.
I hope this helps; if you have any further queries, please let me know, and I will be happy to help!
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