We are just started with Freshdesk and everything looks OK. But one thing I can't setup the way I would like to. When I add the ticket number to the subject in an automated email response, there is no conversation in Gmail. When it is setup like picture below conversations work in Gmail:
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When I set it up like picture below conversation in Gmail does not work.
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I really would like to have the ticket number in the subject, but also want the conversations to work in Gmail. Can anyone explain how to set this up? Thanks!