Hi All, I have an AI Chat Bot integrated in my app and website. I want to do a API configuration where the Chat Bot communicates with the Freshdesk to send the unanswered queries from the user as a ticket so that an agent can resolve it. It should also capture the user email. I have people to build this and I just need to know the option under settings on Freshdesk where we can do this. FYI: I am on the Free Plan.
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