Hi All, I have an AI Chat Bot integrated in my app and website. I want to do a API configuration where the Chat Bot communicates with the Freshdesk to send the unanswered queries from the user as a ticket so that an agent can resolve it. It should also capture the user email. I have people to build this and I just need to know the option under settings on Freshdesk where we can do this. FYI: I am on the Free Plan.
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Hi
Greetings from Freshworks community! You can use the Freshdesk API to create tickets from your chatbot and capture user information, including their email. However, please note that the API feature is available starting from the paid plans. Since you're on the Free Plan, you would need to upgrade to access this functionality. If you have any more questions or need further assistance, feel free to reach out to us.
Happy Freshdesking!
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